Question 1

What is the 9jaPay Developer Platform?

Accepted Answer

The 9jaPay Developer Platform is an open platform that provides APIs and tools for developers to integrate virtual accounts and other financial functionalities into their applications.

Question 2

Who can use the 9jaPay Developer Platform?

Accepted Answer

The platform is designed for developers, fintech companies, e-commerce businesses, and other enterprises looking to integrate financial services into their applications.

Question 3

How can I test my integration?

Accepted Answer

9jaPay provides a test environment where you can test your integration with dummy data before going live. This environment mirrors the production environment and allows you to validate your setup without affecting real transactions.

Question 4

How do I handle errors and exceptions in API responses?

Accepted Answer

Our API responses include detailed error messages and status codes. The API documentation provides information on common errors, their meanings, and how to handle them. In case of persistent issues, our support team is available to assist.

Question 5

Is there customer support available for developers?

Accepted Answer

Yes, we provide support for developers, including technical support, and business consultations. You can reach our support team through the business banking dashboard {live chat}, or email {support@9jaPay.com}.

Question 6

What currencies are supported by the 9jaPay platform?

Accepted Answer

9jaPay primarily supports the Nigerian Naira (NGN).

Question 7

What are the legal requirements for using 9jaPay APIs?

Accepted Answer

Users of the 9jaPay Developer Platform must comply with all applicable local laws and regulations, including those related to data protection, payment processing, and anti-money laundering (AML). We also require compliance with our terms of service and privacy policy.

Question 8

How does 9jaPay handle data privacy?

Accepted Answer

9jaPay is committed to protecting user data and complies with the Nigeria Data Protection Regulation (NDPR) and other relevant privacy laws. Data is stored securely, and access is restricted based on user roles and permissions.

Question 9

Do I need to sign a contract to use 9jaPay’s services?

Accepted Answer

Yes, using the 9jaPay Developer Platform requires agreeing to our terms of service, which constitutes a binding contract between you and 9jaPay. In some cases, additional agreements may be required for specific services or higher transaction volumes.

Question 10

What happens if there is downtime or maintenance?

Accepted Answer

We strive to maintain high uptime for our services. In case of scheduled maintenance, we will notify you in advance. Unscheduled downtimes are rare, but in the event they occur, we provide updates and work quickly to restore service.

Question 11

How can I provide feedback on the platform?

Accepted Answer

We value feedback from our users. You can provide feedback directly through the developer dashboard or by contacting our support team. We regularly review feedback to improve our services.

Question 12

Are there plans to expand API offerings?

Accepted Answer

Yes, we are constantly innovating and expanding our API offerings based on user feedback and market needs. Stay tuned to our updates and announcements for new features and services.

Frequently Asked Questions